About

Mike Greckel founded Mega Services in 2007 with a simple operating principle that still guides the company today: “Your trust is the currency we value most.” What began with humble tape deck for CD player swaps for national retailers has grown into a trusted Pro AV and field-execution network serving customers across the United States, Puerto Rico, and Canada. Under Mike’s leadership, Mega has completed almost 69,000 service and installation jobs while earning a reputation for disciplined dispatching, first-time-right outcomes, and real human support.

From the start, Mike believed that providing quality resources is not a commodity—it is a promise. His focus remains twofold: de-risking projects for customers and elevating the careers of skilled technicians and employees. Through rigorous vetting, performance data, and continuous feedback, Mega has built a top-tier network of Elite Field Managers and Turn-Key crews powered by a world-class technical bench led by a CTO with 50+ Pro AV certifications. The result is a system where technicians never walk into a tough site alone.  We knock the edges off the learning curve of installing or servicing something for the first time.

Mike is also a champion of technician prosperity. By offering fast pay, steady work, OEM training, and practical business coaching, he helps independent technicians build sustainable, six-figure careers. This people-first culture—rooted in trust, ethics, respect, and mutual growth—creates the flywheel customers feel: fewer callbacks, faster billing, and rooms that “just work.”

Known for his straightforward leadership style, Mike believes “our yes is yes and our no is no.” He sets high standards, owns outcomes, and insists on clear, courteous human communication.

After more than eighteen years, one truth still defines his leadership: Mega’s reputation travels at the speed of trust. Mike continues to earn that trust one project, one technician, and one customer relationship at a time.

Jennifer Murray joined Mega Services more than thirteen years ago, at a time when the company consisted of only the owner and herself. Shortly after, two additional team members came on board marking the beginning of what would become a long, transformative journey for both Jennifer and the organization.

From day one, Jennifer brought an exceptional work ethic, unwavering reliability, and a genuine passion for helping others. She quickly became known as the person everyone could count on steady, kind, and fiercely dedicated. Her coworkers affectionately call her the “momma bear” of Mega Services, not because she’s soft, but because she protects, mentors, and supports every person who walks through the door. Her natural warmth, compassion, and leadership have shaped the culture of the company itself.

Jennifer’s rise within Mega Services came through hard work, willingness to learn, and an unshakeable commitment to excellence. She has truly done it all. Over the years she evolved from collecting tech signoffs, to running the service desk, to overseeing the service department, to guiding nearly every major operational function within the company. Her experience touches on almost every role Mega Services has ever had.

Today, Jennifer serves as the right hand to owner Mike Greckel, managing large portions of the company’s operations and ensuring the business runs smoothly day after day. Her leadership is rooted in empathy, accountability, and an unspoken standard: she never asks anyone to work harder than she is willing to work herself.

While Jennifer has worn countless hats over the years, she’ll tell you her most important one is simple: taking care of the staff. She believes people are the foundation of Mega Services, and she pours her heart into supporting them, guiding them, and helping them succeed both professionally and personally.

With unmatched dedication, emotional intelligence, and genuine love for the people she works with, Jennifer Murray is not just part of Mega Services, she is one of the reasons it thrives.

John Pierce began his journey with Mega Services as a contracted technician, quickly proving his value through strong work ethic, dedication, and a willingness to take on any challenge. His reliability and drive soon earned him a direct position with the company, marking the start of a career defined by growth and leadership.

John first joined the dispatch department, where he vetted technicians, entered work orders, and handled incoming calls. This early role built the foundation for his strengths—clear communication, strong organization, and a deep understanding of field operations. As his responsibilities expanded, so did his title, eventually leading him to his current role as Lead Technical Support.

Committed to staying ahead in the ever-changing AV industry, John pursued additional education and certifications to strengthen his technical expertise. His quick, logical thinking and ability to adapt to any service scenario have made him a trusted resource both in the field and within the organization. Technicians rely on his calm guidance during stressful situations, and coworkers often seek his advice on handling challenges or communicating effectively with the Clients and Technicians.

John believes communication is the cornerstone of a successful job. He knows there’s a difference between completing a task and completing it correctly and his attention to detail ensures every job is handled with accuracy, professionalism, and efficiency.

Through continual growth and a commitment to excellence, John Pierce has become a trusted, steady, and highly reliable member of the Mega Services team, contributing daily to successful outcomes and exceptional client satisfaction.

When people ask JP3 what he does at Mega Services, he jokes that he does “whatever it takes to keep Mega running.” In reality, he’s the invisible yet essential link between people, processes, and technology, the one who keeps everything operating seamlessly behind the scenes.

JP3 started in the field pulling cable and troubleshooting AV systems, later moving into technician recruiting and support, and eventually dispatching on the service desk. Those roles showed him how every click, delay, and missing detail affects clients and end users. That insight now drives his work as Mega’s system administrator.

No one needs to give JP3 a to-do list, he spots inefficiencies before anyone else and fixes problems before they surface. Whether he’s rebuilding automations to save CSRs and PM’s time or creating reports that help leadership identify growth trends, his work quietly impacts every part of the company.

Though he no longer interacts directly with clients or techs, everything he builds is ultimately for them. His success is measured in smoother processes, fewer frustrations, and the simple reaction he loves most: “Wow, that’s easier now.”

For JP3, the best part of the job is turning complexity into effortless simplicity. When systems disappear into the background and Mega runs at its best that’s when his work truly shines.

From the moment Nolan stepped into the AV and structured cabling world, he showed a natural drive to learn, lead, and elevate the standards of Mega Services. His journey began in the field as a W-2 technician, where he spent two years working alongside some of Mega’s most elite and seasoned professionals. Those early years were formative, giving him hands-on technical experience, deep respect for field operations, and a firsthand understanding of what it means to deliver excellence on every job.

Nolan spent those two years traveling across the country, supporting large-scale installations, high-pressure service calls, and complex AV systems. This level of exposure equipped him with a rare blend of technical confidence and real-world problem-solving skills that would later shape his leadership inside the company.

Today, Nolan leads Mega’s installation team as the Lead Project Manager, a role that reflects both his technical expertise and his natural leadership abilities. With a deep understanding of AV systems and structured cabling infrastructure, Nolan independently quotes all his own jobs, ensuring each project is scoped accurately and efficiently. His ability to see both the technical and logistical sides of a job makes him an invaluable asset to the company and a strong support system for his technicians.

What truly sets Nolan apart is his commitment not only to the work, but to the legacy of Mega Services. As the owner’s son, he carries both pride and responsibility in the company’s future. Nolan’s long-term goal is clear: to one day take the reins from his father and continue building Mega into an even stronger, more respected force in the industry.

With a foundation built in the field, sharpened through hands-on leadership, and strengthened by personal dedication, Nolan represents the next generation of Mega Services, hard-working, forward-thinking, and deeply committed to excellence.

In an industry that evolves as quickly as professional AV, Connie Butler stands out as a project manager who doesn’t just keep up she leads with clarity, intention, and exceptional skill.

Connie’s adaptability is one of her greatest strengths. As technologies, tools, and client expectations continue to shift, she stays ahead of the curve, guiding teams through change with confidence and keeping projects moving forward smoothly.

At the heart of Connie’s work is a true client-first mindset. She understands that every AV project influences real people and real workflows, so she listens closely, asks the right questions, and ensures that each solution delivers meaningful value not just completed tasks.

Connie is also known for her strategic clarity. While others may get lost in day-to-day details, she maintains a firm grasp of the bigger picture. She excels at aligning stakeholders, managing scope and timelines, and making sound, informed decisions even in high-pressure moments.

Her communication style is another defining asset. AV projects involve coordination across engineers, installers, vendors, and clients, and Connie brings consistency, transparency, and trust to every interaction. She reduces friction, enhances teamwork, and elevates collaboration across the board.

Above all, Connie leads with empathy. She approaches challenges with patience, fairness, and partnership, creating an environment where people feel supported, respected, and empowered to deliver their best work.

In a constantly changing AV landscape, Connie Butler embodies what it means to be an exceptional project manager elevating the process, the people, and the results every step of the way.

Bianca joined Mega Services through our Installation Department, stepping into the field with no prior experience but an impressive willingness to learn. From day one, she has been a fast learner, quickly becoming a dependable and valuable asset to the installation team.

Bianca believes that strong project management starts with strong relationships. Her ability to communicate clearly, listen closely, and translate client goals into actionable steps ensures that every installation aligns with the client’s true needs. She brings professionalism, transparency, and a solutions-first mindset to every project, keeping things moving smoothly even when challenges arise.

As she continues to grow in her role at Mega Services, Bianca brings fresh energy, a collaborative spirit, and a genuine commitment to delivering AV projects that make a meaningful and lasting impact. Her dedication and steady growth make her a rising standout within the Mega team.

Allie joined Mega during an exceptionally busy period, stepping into a fast-paced environment with confidence and a willingness to take on whatever was needed. As the fourth employee ever hired at Mega, she has grown alongside the company and played a key role in shaping many of the processes we rely on today.

Throughout her time here, Allie has worn many hats. She began by collecting paperwork from our technicians, then expanded into handling client needs across both the service and installation sides of the business. Her adaptability, strong communication skills, and natural ability to manage multiple priorities quickly made her an invaluable part of the team.

Over time, Allie found her niche in Mega’s service-side billing department, where she brings organization, accuracy, and consistency to a high-volume, detail-driven area of the company. Her dedication to learning—no matter how complex the task—and her willingness to step in wherever she’s needed make her a trusted and respected teammate.

Allie’s commitment, flexibility, and helpful spirit continue to strengthen Mega every day, and she remains an essential part of our ongoing growth and success.

Max joined Mega during one of our busiest seasons, stepping into the chaos with only a week of training before being thrown into a true “sink or swim” environment. From day one, he showed determination, adaptability, and a willingness to learn quickly.

He spent his first two years in the Services Department, where he supported nearly every service client we work with. During that time, Max built a strong foundation in Mega’s processes, client expectations, and day-to-day operational demands.

This year, Max transitioned into a new and expanded role on the Installation side of the company. He now manages all billing for installation projects and produces detailed reports on our long-running jobs—work that requires accuracy, organization, and the ability to keep multiple moving parts aligned.

Max has an exceptional talent for staying organized, maintaining clean workflows, and keeping information easily accessible for the team. His reliability and steady performance have made him a valuable asset to Mega, and his continued growth reflects the dedication he brings to our company every day.

Christian joined Mega during one of our busiest seasons, even training at night before officially starting. Once hired full-time, she spent several years in the Service Department, where she handled key accounts and quickly became known for her reliability and attention to detail. Although she later spent a year on the installation side, her passion always remained in service.

This year, Christian stepped into the role of Service Manager where she leads 2 other teammates and she has excelled. Her greatest strengths come from the support she provides our clients and technicians, the structure she brings to every project. Christian prioritizes clear communication, thorough preparation, and making sure techs have everything they need long before they arrive onsite.

She has built strong, trusting relationships with our Clients and Technicians by consistently advocating for both and ensuring they feel supported, informed, and confident in the plan. Her organization is unmatched—she double-checks timelines, aligns stakeholders, and anticipates potential issues before they surface.

To Christian, great field execution starts with great behind-the-scenes support. Through her dedication, calm problem-solving, and genuine care for her Teammates, Clients and Technicians, she strengthens Mega Services from the inside out.

Blaine’s workday looks a little different from most and that’s exactly what makes him such an essential part of Mega Services. You’ll find him moving from tech to tech, checking in with clients, and keeping communication flowing across every corner of the company.

“How’s the job site?”
“Traffic treating you alright?”
“Need the onsite contact info?”

That’s Blaine always moving, always talking, always connecting. He jokes that he’s like an overly chatty mailman making his rounds, chewing everyone’s ear off and loving every second of it. And he means it. He believes deeply in staying close to the people doing the work and the clients depending on it.

Because if Blaine has learned one thing, it’s this: words matter.

Words are your bond, your lifeline, your shield. They can calm storms or start them. They can comfort, motivate, diffuse tension, rebuild trust, and keep a bad day from becoming worse. Every day, Blaine uses his words with intention — joking with clients to lighten the mood, talking techs down before frustration turns into a hurricane, and offering steady communication when things get tough.

So, if you ask Blaine, “What’s the word?”

He’ll tell you simply:

“The word is everything.”

And that philosophy is exactly what makes him such an invaluable part of the Mega Services team.

Patrick’s journey to Mega Services began in an unexpected and life-changing way. After a serious highway accident forced him to reevaluate his path, he faced a pivotal moment that tested his resilience and faith. Through perseverance and God’s grace, a closed door ultimately led him to a new opportunity—joining the Mega Services team.

From the moment he started, Patrick demonstrated a strong work ethic, a commitment to personal growth, and a deep respect for the responsibilities that come with the job. He brings a unique combination of compassion, professionalism, and determination, making him a standout member of the Mega family.

Patrick’s resilience and perspective shape everything he does. His journey has strengthened his purpose and deepened his commitment to Mega’s mission. With gratitude for how far he’s come and excitement for what’s ahead, Patrick stands as a dedicated and driven member of the Mega Services team.