We’re Still in the Business of Making Money, Right?”

This month, MegaServices celebrates 18 years in business. In the years since 2007, we’ve encountered numerous situations in the field that have presented opportunities for us to develop our company’s values and grow, while also exceeding customer expectations. Over the next few posts, we’re going to share some of those stories.

A True Story of a Mega Customer Who Bet on Us, and Let the Results Speak for Themselves

John Customer was staring down the barrel of yet another blown budget. His internal team, salaried employees with no incentive to finish early and no penalty for finishing late, were struggling to stay on schedule and bleeding the clock dry.

So John made a bold ask,
“Give me one of these upcoming projects and let me run it my way, with Mega.”
Two identical installs. Same scope. Same deadline. One staffed with internal labor. The other, 100% Mega techs.

“Let’s settle this. Side by side. No excuses. Just results.”

The boss raised an eyebrow. “You really want to run an A/B test against your own team?”
John didn’t flinch.
“We’re still in the business of making money, right?”

Permission granted.
Experiment launched.
And the results were undeniable:

• Mega team finished in 3 weeks
• Internal team took 8 weeks and 1 day
• Mega hit the deadline with no overages
• Internal labor exceeded budget, as usual
• Mega delivered fixed-cost pricing, no surprises
• Internal project had unpredictable scope creep
• Mega brought consistent faces every day
• Internal team rotated constantly and shifted techs mid-job
• Mega minimized parking costs, coordination hassles, and scheduling chaos
• Mega allowed customer to bill 5 weeks and 1 day quicker, speeding up cash flow

John didn’t just prove his point; he made a business case that the entire company could understand.

As he later said,
“Mega brings a finished product to the table. Internal labor brings a risk of open-ended costs.”

The result?
Mega became the go-to partner.
And John?
He kept his job and earned something even better, respect.